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What We Offer
| Helpdesk |  | | | On-Site Support |  | - Customer Service Team Available 24 x 7 x 365
- Flexible Options for Business Hour Help Desk Services
- Service Level Agreements Ensure High Quality
- Ability to Classify Importance of Problem
- 97% of all request resolved remotely
- Support all mainstream applications
- Updates applied to third party software packages - coordination with vendors
| - Customer Service Team Available 24 x 7 x 365
- Weekly On-Site Customer Service Technician
- New computer/printer acquisition, configuration and installation
- Complete management and oversight of entire information technology environment
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| Desktops, Laptops, Printers & PDAs |  | | | Security & Communications Management |  | - Standardization of all operating system versions and on-site applications
- Automated install of hot fixes, security updates and service packs
- Updates to 3rd party software vendors applications
| - Automated virus scanning for all desktops, laptops, servers and gateways
- Dual scanning technology for email attachments
- Spam filtering integrated into Outlook
- Malware and rouge application protection
- Dedicated VPN connection to data center
- Automated updates for routers, switches and firewalls
- Compliant with SEC, NASD, HIPAA and Sarbanes Oxley Regulations
- Security perimeters protecting entrance zones
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| Data Management and & Disaster Recovery |  | | | IP Phones |  | - Daily file replication
- Tape backups performed daily stored off site in highly secure facility
- Data restores
- Flexible storage ranges for email, documents, databases and applications
| - Management & Support for IP Phones
- System maintenance / moves, adds and changes
- Voice mail integrated with Microsoft Outlook
- Call routing design
- Automated attendant, music on hold
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| Global Application Deployment |  | | | Data Center Environment & Monitoring |  | - Microsoft Windows 2003 Server
- Microsoft Exchange 2003 Group Collaboration Suite
- Microsoft SQL Database
- Microsoft Sharepoint 2003
- Web Content Filtering
- Fax delivery into Microsoft Outlook
- Blackberry, Treo & MS Mobile PDA Integration
- Remote Access / Home & Traveling Employees
- Web Site Hosting
| - Co-located in Tier 1 Verizon facility locatedin Richardson, Texas
- Two primary electrical feeds, battery backupand diesel generation - 100% electrical uptime guarantee
- Advanced fire suppression
- Security guard manage site 24 x 7 x 365
- Primary hardware, network and systemis monitored and supported 24 x 7 x 365
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